Connecting a Payout Account
Payouts are managed on the operator platform (platform.hangardirect.com), powered by Stripe Connect. This article covers connecting your account, adding payout methods, requesting a payout, and setting an automatic payout schedule.
How payouts work
When tenants pay, funds land in your Wallet and move through a pipeline: they hold during the rental cycle (plus an optional buffer), become available, and then you request a payout. The Wallet page shows tabs for Wallet history / On hold / Available / Pending / Paid out, which show where each dollar currently sits.
Every payout request is reviewed and approved by HangarDirect staff, which takes 1-2 business days. After approval, bank transfers arrive in 1-2 days. Instant debit-card payouts are available for a 1.5% fee.
Set up Stripe Connect
On the platform, the Stripe Connect health card on your payouts pages drives setup. Click Set up payouts to launch hosted Stripe onboarding, where Stripe collects your business and identity details.
The card reflects your current state: you may see "Finish Connect setup" if steps remain, "Verification in progress" while Stripe reviews your details, or "Payouts are restricted" if something needs attention. Complete the steps the card asks for, and it updates once Stripe finishes processing.
Note: once your organization has Stripe Connect attached, two-factor authentication (2FA) is required. Enroll with an authenticator app under Settings → Security.
Add a payout method
On the Payout methods page, click Add method. The drawer walks you through three steps:
- Choose Bank account (routing and account number) or Debit card. An in-app reminder notes that "Only debit cards work for payouts"; credit cards cannot receive them.
- Give the method a nickname.
- Optionally set it as your default destination.
Request a payout
From the Wallet, open the Request payout drawer. Pick a Custom amount (with quick 25/50/75/Max buttons) or select specific transactions with By transaction, choose your payout method, and review the fee breakdown before clicking Submit for approval.
Requests are cancellable while pending. Payout fees depend on your plan: Free is 1% (minimum $2); Premium and Enterprise are 0.25% + $0.25. Instant debit-card payouts add a 1.5% fee for near-immediate arrival.
Automate it with a payout schedule
If you'd rather not request payouts by hand, set the Auto-withdraw schedule: choose the Automatic mode ("Pay out on a schedule"), pick a Day of month, set a Minimum payout threshold, and choose the Destination. Switch back to Manual any time.
Scheduled payouts follow the same staff-approval and delivery timelines as manual requests.
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