Cancellation Policy

Hangar Direct charges the tenant a service fee for each booking transaction. This service fee is non-refundable in all cancellation scenarios, regardless of when the cancellation occurs or which party initiates it.

Tenants may cancel a booking according to the cancellation policy selected by the hangar owner at the time of listing.

Current policy: Cancellations made at least 24 hours before the reservation start date will receive a full refund of the usage fee. Service fees are non-refundable. Cancellations made less than 24 hours before the reservation start date will not be refunded.

Book Without Worry: All bookings are covered by Hangar Direct's Book Without Worry policy. This provides a full refund (excluding service fees) for bookings canceled within 24 hours of confirmation, provided the booking was confirmed at least 72 hours before the scheduled check-in.

Hangar owners may cancel a booking at any time. However, owners who cancel less than 24 hours before the reservation start date will be charged a cancellation fee. This is in addition to the service fee already paid by the tenant, which Hangar Direct may refund to the tenant at its discretion.

Any applicable cancellation or service fees owed by the owner will be automatically deducted from the next scheduled payout.

Calendar blocking: After an owner-initiated cancellation, the calendar will remain blocked for the originally reserved dates. The owner will not be able to accept another booking for those same dates.

Hangar Direct may cancel a booking at any time before the reservation start if it determines cancellation is necessary or appropriate. Except in cases of tenant malfeasance, all fees will be refunded to the tenant and no payout will be sent to the owner. Hangar Direct reserves the right to retain the service fee.

In cases of tenant malfeasance, refunds will follow the owner's cancellation policy.

Reasons Hangar Direct may initiate a cancellation:

• Conduct or conditions that violate applicable law or Hangar Direct's terms
• Safety risks or risk of property damage
• An approved excused cancellation
• Removal of a hangar owner or listing from the platform before the start date
• Actual or potential illegal or unauthorized activity
• Failure to provide proof of insurance when requested
• Any other circumstance that may affect customer safety

Neither Hangar Direct nor any party to the canceled booking will have liability for platform-initiated cancellations.

In extenuating circumstances, Hangar Direct may approve a cancellation with short notice as an excused cancellation. To request one:

1. Submit the cancellation through your account on the platform.
2. Email info@hangardirect.com to request that the cancellation be reviewed.

Hangar Direct will evaluate the request and may ask for supporting evidence. If approved, fees are refunded in full to the tenant with no payout to the owner. Hangar Direct reserves the right to retain the service fee.

Circumstances that may qualify (not exhaustive):

• Unexpected death or serious illness of a party or their immediate family member
• Serious injury restricting the tenant's ability to travel or the owner's ability to provide the space
• A state of emergency declared by a government agency that directly impacts hangar use or the tenant's ability to travel
• Urgent travel restrictions or severe security advisories issued after the time of booking
• Severe property damage or unforeseen maintenance issues affecting safe use of the hangar
• Legal, municipal, or utility orders restricting access to the hangar
• Outbreak of war or other acts of government

Any dispute, controversy, or claim arising out of or relating to this cancellation policy will be referred to and finally determined by arbitration in accordance with the JAMS International Arbitration Rules. The tribunal will consist of one arbitrator. The place of arbitration will be Austin, Texas. The language of the proceedings will be English. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.