Cancellation Policy
Every lease on Hangar Direct is an agreement between two parties: the hangar operator and the tenant. Hangar Direct is not a party to that agreement. We provide the platform that hosts the lease, collects signatures, processes payments, and keeps records, but the contractual relationship, including how and when it can end, is between you and the other party. Cancellations therefore follow the terms of the lease you signed, not a policy set by Hangar Direct.
This article explains how cancellations, early terminations, deposits, and refunds work when a lease is hosted on the platform.
Your lease terms come first
Each lease spells out its own term, notice requirements, and any early-termination fee (a fixed amount or a percentage, set by the operator when the lease is created). Hangar Direct does not set or override any of these terms; the operator defines them and the tenant agrees to them at signing. Before you sign, review the terms on the Review & Sign Lease page. Once signed, they govern how the lease can end.
Cancelling as a tenant
You can cancel a lease from your account, subject to two rules:
- Outstanding dues block cancellation: you must settle any unpaid amounts before a cancellation can go through.
- Early termination fees apply per your lease terms: if your lease includes one, it is charged as part of ending the lease early.
If anything is unclear, message the operator first. The Message button on your facility page reaches them directly.
When the operator cancels
Operators can cancel a lease from their side, and they are required to record a reason when they do. While a lease is scheduled to end, both sides see a banner on the lease indicating the scheduled end date.
Pre-lease holds and deposits
Some operators use pre-lease holds to reserve a space before the full lease starts. The refund policy for a hold is set by the operator and stated up front: fully refundable, partially refundable, or non-refundable.
Security deposits are defined in your lease terms; their return follows what the lease says.
Refunds and processing fees
Refunds are issued to your original payment method and can be full or partial. Two timing limits apply:
- Card payments can be refunded up to 120 days after payment.
- ACH payments can be refunded up to 180 days after payment.
Payment processing fees are not returned as part of a refund. You can review all payments and refunds under Payment History (tabs: All / Paid / Refunded / Partially Refunded), with CSV export available.
Dispute resolution
Because the lease is between the operator and the tenant, disagreements about it are resolved between those two parties. Most are resolved fastest by talking directly: use Messages to keep the conversation documented on the platform. If you cannot reach a resolution, contact Hangar Direct support and we can review the lease record, payment history, and message thread with both parties. We can help clarify what the records show, but we do not decide the outcome of a lease dispute.
Formal disputes are governed by the dispute-resolution and arbitration provisions in your lease agreement and in the Hangar Direct Terms of Service.
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